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Technical Account Manager

Job description

After years at MIT, Endor invented the “Google for predictive analytics”,providing automated accurate predictions, fast, with no data science expertise required. Reinventing predictive analytics with proprietary Social Physics technology and massive machine power, Endor makes accurate predictions scalable and accessible to defence & HLS organisations. We cultivate a fast-paced and positive work environment.
Our team members have a “do what it takes to get it done” mentality and enjoy a high level of independence.

Technical Account Manager:

  • Endor is looking for a Technical Account Manager, to create positive customer experience.
  • This function will serve as the focal point for the customers for every need, a trusted adviser to customers by deeply understanding their business and aligning their needs with Endor solutions and services.

Responsibilities:

  • ֿPlan, monitor and manage the solution implantation for new customers
  • Serve as the trusted point of contact for Endor customers, from the point of sale and onboarding, project success and renewals & extensions.    
  • Manage the relationship with the customer through ongoing communication and periodic meetings/calls.
  • Track & monitor customer status - identify areas of concern  and pursue growth and up-sale opportunities.
  • Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.

Requirements:

  • BSc in a technical field or other relevant degree (e.g., engineering, computer science or information technology, etc.).  
  • Minimum 4 years of experience in Technical Account Management or Customer Success Management or in an enterprise software company or cloud-based solution. Big Data company or defence & HLS industry experience – an advantage.
  • Have extensive experience in working with clients in product development & consulting and have managed technically complex products.
  • Project management skills and tools familiarity (Project Gantt, P&L, CRM, Jira, Mingle, Trello, Monday, etc.) and enjoy learning new tools and processes.
  • Experience developing processes for increasing customer satisfaction, adoption, and retention.
  • Are experienced working with distributed teams and vendors, under a range of engagement models and delivery modes (understanding of agile/waterfall).
  • Experience working with enterprise customers or government agencies.
  • Experience working with South East Asia customers.
  • Fluent English speaker with impeccable written and oral communication skills.
  • Both a strong team player and a self-starter.
  • Excellent interpersonal skills: great communicator, ability to connect and build long-lasting relationships with customers.
  • Ability for moderate regional travel (<50%).
  • Dual citizenship - an advantage.

Send CV to: endor.92.717@applynow.io


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