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Customer Business Executive - Senior Technical Account Manager

Job description

Why should join our growing team:
Endor customers are at the forefront of the predictive analytics AI curve and as a Senior Technical
Account Manager you will enable and assist customers thrive in their mission.

This is an opportunity to take your relationship skills to the next level by enabling our customers in a
complex, sophisticated, technical product in the predictive analytics space. You will have an
opportunity to build long lasting collaboration with global companies with a product that immediately
delivers value.

Endor is looking for a
Customer Business Executive (CBE)/Senior Technical Account Manager (TAM),
to create positive customer experience. This function will serve as the focal point for the customers for
every need, a trusted adviser with customers by deeply understanding their business and aligning
their needs with Endor solutions and services

Key Responsibilities:
  • ֿServe as the trusted point of contact for Endor customers, from the point of sale and
    extending through onboarding, project success, and renewals
  • Manage the relationship with the customer through ongoing communication
  • Customer-first attitude with a strong sense of empathy
  • Strong leader able to own all aspects of a successful implementation and integration of
    complex customer's projects from requirements and design to training and delivery
  • Plan and monitor solution implantation and identify areas of concern to pursue growth and
    upsell opportunities
  • Present proposed solutions while maintaining ongoing technical discussions with the
    customer across all levels, including exec.
  • Act as customer advocate internally while effectively collaborating with internal teams
  • Able to communicate complex concepts in a clear and professional manner
  • Thrive in a fast paced, high-growth environment while working with a team
  • Champion a positive customer experience - Increase usage, renewals and drive long term
    customer success

Requirements:

  • At least 10 years of proven professional track record and experience as an Account Manager
    or Client Business Executive
  • Top performer with strong quota overachieving track record (Top 10%-20%)
  • Minimum 5 years of experience as a Technical Account Management or Senior
    Project/Delivery Manager in a software company
  • BSc in a technical filed such as engineering computer science or information technology– an
    advantage
  • Project management skills and tools familiarity (MS Project, Jira, Asana, Salesforce, etc.)
  • Experience in developing processes for increasing customer satisfaction, adoption, and
    retention
  • Experience in working with Enterprise customers
  • Experience in working with globally with different time zones
  • Fluent English speaker with impeccable written and oral communication skills
  • Both a strong team player and a self-starter
  • Excellent communication skills: great communicator, ability to connect and build long-lasting
    relationships with customers

About Endor
After years at MIT, Endor invented the “Google for predictive analytics”, providing automated
accurate predictions, fast, with no data science expertise required.
Endor is a predictive analytics platform that use Social Physics AI to automates the process of
answering predictive business questions based on human behavior.
We cultivate a fast-paced and positive work environment; our teams have a “whatever it takes”
mentality and enjoy a high level of independence.

Send CV to: endor.D0.B1A@applynow.io


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